PRIVACY POLICY

Urban Streetwears (Pvt) Ltd

Last Updated: March 2026

Urban Streetwears (Pvt) Ltd (“Company”, “we”, “our”, or “us”) operates the website urbnsw.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

Personal Information

When placing an order or creating an account, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment details (processed securely through third-party providers)

Account Information

If you create an account, we collect:

  • Username
  • Password (encrypted)
  • Order history

Customers may also place orders as guest users without creating an account.

Marketing Information

If you subscribe to our newsletter, we collect:

  • Email address
  • Marketing preferences

Device & Usage Information

When visiting our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on pages

2. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

We use:

  • Google Analytics – to understand website traffic and performance
  • Meta (Facebook) Pixel – for advertising and marketing analytics
  • TikTok Pixel – for marketing performance tracking

Cookies help us improve our website functionality and personalize user experience.

You may disable cookies through your browser settings, though some features may not function properly.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Send marketing communications (if you subscribe)
  • Prevent fraud and unauthorized activity

4. Payment Processing

All payments on urbnsw.com are processed through secure third-party payment providers.

We currently use:

  • PayHere

Payment methods accepted:

  • Credit Cards
  • Debit Cards
  • PayHere gateway
  • Cash on Delivery (COD)

Urban Streetwears does not store full payment card information.

5. Sharing Your Information

We may share your information with trusted service providers only when necessary for business operations.

Examples include:

  • Payment processors (PayHere)
  • Shipping partners (Koombiyo)
  • Analytics services (Google Analytics)
  • Marketing platforms (Meta, TikTok)

We do not sell or rent customer data to third parties.

6. Data Security

We take reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission is completely secure.

7. Marketing Emails

If you subscribe to our newsletter, we may send promotional emails about:

  • New product drops
  • Limited collections
  • Promotions and offers

You may unsubscribe at any time using the unsubscribe link in the email.

8. Children’s Privacy

Customers under the age of 18 may use our website with supervision or permission from a parent or guardian.

9. Changes to This Policy

Urban Streetwears (Pvt) Ltd reserves the right to update this Privacy Policy at any time.

Changes will be posted on this page with an updated revision date.

10. Contact Information

If you have any questions regarding this Privacy Policy, please contact us.

Urban Streetwears (Pvt) Ltd
211/3, Kurundu Uyana
Ganemulla Road, Kadawatha
Sri Lanka

Email: support@urbnsw.com
Phone: +94 77 887 4076